Consulting
We provide professional consulting in some areas :
Organization & Management
- Vision, mission & strategy
- Organization design
- Business process analysis
- Job analysis & evaluation
- Workload analysis
- Strategic man power planning
- Competency framework
- Change management
- Lean organization
- Innovation culture
- Corporate values
- Increasing productivity
- Standard operating procedure
- Key performance indicator
Talent Assessment & Development
- Talent management framework
- HAV mapping
- Talent/ future leader & leadership development program
- Onboarding program (MT, front liners, new managers, etc)
- Competency assessment (soft & hard competency)
- Performance & reward management
- Building mentality - SMART talent
- Training design
- Interview guidance
- Recruitment management
- Employer branding program
Contact Center & Customer Excellence
- Contact center development program
- Front liner development program
- Increasing customer services
- Increasing customer satisfaction
- Increasing customer loyalty
Others
- Knowledge management
- Employer branding management